IT Helpdesk- Associate/Senior Associate
Job Description
Roles and Responsibilities:
- Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Key Skills and Experience:
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
- Should be a Graduate.
- Should have at least 8 Months to 3 years of experience in technical support profile.
- Ability to effectively communicate in English language in both verbal and written forms
- Good comprehension and writing skills.
- Ability to work regularly in scheduled shifts from Monday-Friday (US Shifts)
- Key skills include IT helpdesk and Trouble Shooting.
*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.
EXPERIENCE: 1 – 2 years
QUALIFICATION: Any Graduate/Any Postgraduate
