Application Support – AppOps – Associate
Job Description
Key Responsibilities
- Exposure to IT applications
- Good written and Verbal communication
- Build sound understanding of the supported application estate.
- Resolve Support Tickets strictly in a timely manner.
- Willing to work in 24*7 shift
- Incident Management
- Service Request Fulfillment
- Monitor Application Performance & Batch Jobs
- Keep documentation current and prepare SOPs for routine tasks
- Collaborate with internal & external teams to provide end-to-end resolution across Application issues
- Familiarity of commonly used Software Products in Insurance domain
Key Skills:
KEY SKILLS: Incident Management
EXPERIENCE: 0 – 1 years
QUALIFICATION: Any Graduate/Any Postgraduate
